Museum of Illusions Austin is committed to ensuring digital accessibility for people with disabilities. We are continuously improving the user experience of our website in accordance with the national legislation transposing Directive (EU) 2016/2102 and aligning with the EN 301 549 v3.2.1 and WCAG 2.1 AA standards.
Scope of This Statement
This accessibility statement applies to:
Compliance Status
This website is:
Partially compliant with EN 301 549 v3.2.1 and WCAG 2.1 AA due to the non-compliances and/or exemptions listed below
Non-compliance with accessibility requirements
The following content is not fully accessible and does not meet the requirements of EN 301 549 and WCAG 2.1 AA standards:
- Language switcher – The language switcher lacks descriptive alternative text. Currently, screen readers identify it as “Link to [e.g. ‘ES’, ‘GR’]” rather than “Spanish” or “Greek.” Due to technical limitations of a 3rd party plugin, we cannot modify this behavior.
- Skipped links by screen readers – In some cases, screen readers can bypass certain links, preventing full navigation. Since our website content changes over time, we cannot guarantee complete accessibility coverage at all times, as quality assurance efforts may not always be perfectly aligned with ongoing content and development updates.
- Zoom layout issues – Increasing text size (e.g., to 200%) may cause layout disruptions on certain pages. Since our website content changes over time, we cannot guarantee complete accessibility coverage at all times, as quality assurance efforts may not always be perfectly aligned with ongoing content and development updates.
- Inconsistent screen reader compatibility – Screen reader performance varies by tool, and in some cases, functionality is impaired.
- Focus indicator problems – Keyboard navigation does not consistently display a visible focus indicator for the active element.
Issues identified by internal quality assurance:
- The language switcher alt text must explicitly state it is a language selection tool. However, due to technical restrictions by the 3rd party plugin, this cannot be changed from short codes (“ES”, “GR”) to full language names.
Disproportionate burden
We are committed to improving accessibility; however, certain enhancements present a disproportionate burden due to technical complexity, third-party dependencies, or significant resource demands.
These include:
- Achieving full screen reader compatibility across all devices and software, as behavior differs between assistive technologies.
- Implementing dynamic layout corrections for all zoom and responsive scenarios, particularly for older devices or uncommon resolutions.
- Applying real-time fixes to third-party services (e.g., ticketing systems, embedded widgets) outside of our direct control.
Specific case: Third-party ticketing system
- Portions of this site rely on a third-party provider to manage ticketing for the Museum of Illusions. While we aim to ensure accessibility across our platform, we cannot guarantee full compliance for external systems or components.
- After assessment, modifying the third-party ticketing solution to meet all accessibility requirements would impose significant technical and financial burdens on our organization. We continue to engage with the provider to encourage improvements and are exploring accessible alternatives.
Background images and high contrast mode
- Certain decorative or content-related background images are not visible when high contrast mode is enabled. This results from original design choices where images were implemented as background elements.
- Correcting this would require extensive redesign and re-implementation of affected sections, converting images to foreground elements. Given current resources, such an undertaking would create a disproportionate burden as defined in Article 5 of Directive (EU) 2016/2102.
We will continue to make accessibility updates where feasible.
Content outside the scope of the legislation
The following are outside the scope of accessibility legislation:
- Content from third-party platforms that is not funded, developed, or controlled by us (e.g., embedded social media widgets, third-party ticketing tools).
Feedback and Contact
We welcome your feedback on the accessibility of our website. If you encounter any barriers or require information in a different format, please contact us:
- Email: [email protected]
Enforcement Procedure
If you are not satisfied with our response, you can file a formal complaint through the relevant national enforcement body.